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My Account

Thomson Reuters Training & Support

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FAQ

What is My Account?

My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.

Getting Started
FAQ

How do I gain access to My Account?

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care...

Getting Started
FAQ

What does partially registered mean?

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration...

Support
FAQ

We subscribe to Practical Law AU and I have created a new online user in My Account. They should have complimentary access to relevant subscriptions on Westlaw AU. Why is the new online user unable to access this content on Westlaw AU?

If you subscribe to Practical Law and create a new online user in My Account, you will need to remember to add the new online user to the corresponding subscriptions on Westlaw AU. The new online user will then have two registration keys: one to...

Getting Started
FAQ

What is the difference between the eStore and My Account?

The eStore allows you to purchase Thomson Reuters products, while My Account enables you to view billing and payment details and manage online user access. You can access both the eStore and My Account using your OnePass profile, provided you have a...

Getting Started

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