Software Assistant

This site provides user guides, videos, FAQs, tips, update information and more to help you get the most out of your Software Assistant service.

• To download the latest official Software Assistant update, click here

• To return to the Software Assistant home, click here

Technical Support

Telephone: 1800 074 333
Monday to Friday, 8:45 am to 7:15 pm (AEST)

Email: SupportANZ@thomsonreuters.com

If you are an existing Software Assistant customer, please provide the following details in the email:

• Short description of your inquiry:
• Include screenshots and error messages, if applicable.
• Your working hours:
• Best contact details:

If you are a new customer, please complete the Contact us form and a sales representative will contact you.

Account & Billing Enquiries

Account, billing, orders and subscription queries.
Telephone: 1800 074 333
Monday to Friday, 8:45 am to 5:15 pm AEDT
Email: CRMCARE.anz@thomsonreuters.com