Please be aware some users are experiencing issues accessing Westlaw AU at present. You may receive an error stating:

"An error has occurred.  You may be accessing from outside your organisations IP Range. If you are not IP Fixed please contact Technical Support on 1800 020 548 for assistance."

The issue is not effecting all users and is limited to Westlaw AU.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 1800 020 548. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

We are investigating the cause and apologise for the inconvenience caused by this issue.

Update 4pm 8/3/17:

We continue to investigate the cause of this issues.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 1800 020 548. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 5.35 pm 9/3/17:

We continue to investigate the cause of this issues.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 1800 020 548. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 4.04 pm 10/3/17:

We continue to investigate the cause of this issues.

Update 2.35 pm 16/3/17:

We continue to investigate the cause of this issues.

Update 4.10 pm 21/3/17:

We have taken steps to resolve this issue for the majority of our customers, however a small number of users continue to experience errors when accessing Westlaw AU.

We are not able to continue offering temporary access at this time, however we can apply a fix to impacted users if they contact us directly.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 1800 020 548. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 2.32pm 22/3/17:

We have implemented a permanent fix for this issue.

If you or your colleagues continue to experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 1800 020 548 immediately.

We apologise for the inconvenience caused by this issue and will take steps to avoid such incidents reoccurring in the future.