CoCounsel

This site provides training and support information to help you with CoCounsel, as well as live webinars delivered by local trainers.

CoCounsel Login
Go to https://cocounsel-au.thomsonreuters.com/
Sign in with your OnePass username and password. 

Technical Support Team
For OnePass & Registration key assistance and technical support.
Telephone: 1800 020 548
Email: Techcare.ANZ@thomsonreuters.com
Monday to Friday, 8:45 am to 5:15 pm (All states)

Customer Care Team
For account, billing, orders and subscription queries.
Telephone: 1300 304 195
Email: Care.ANZ@thomsonreuters.com 

Global CoCounsel Help and Support: 

https://www.thomsonreuters.com/en-us/help/cocounsel/ 

• Get started with CoCounsel Learn how to add your registration key, how the system works, and more.
• Navigation Learn how to access chats, create, and manage databases, and more.
• Skills Browse and learn about the available CoCounsel skills.
• Micro-learning available here Product Training - US | Thomson Reuters - CoCounsel
• Live chat and email support via cocounselsupport@thomsonreuters.com available from within the app.

Training Team
Our trainers are here to assist you with research questions and training needs.
Click Ask a Trainer to request training or submit a query.