Who can I contact for technical support?
If you are experiencing technical issues, you can contact our technical support team by telephone on 1800 020 548 or by email - TechCare.ANZ@thomsonreuters.com
What is OnePass?
OnePass is a username and password, created by you, that can be linked to multiple Thomson Reuters websites and applications such as Westlaw, Practical Law, Proview, Drafting Assistant, My Account, and more.
How do I set up my OnePass account?
The setup of your OnePass profile is quick and easy. Just follow the steps outlined in out OnePass Registration Guide.
What if I forget my OnePass login information to access my eBook?
You can retrieve your OnePass login credentials by clicking the "Forgot username or password?" option from the ProView login screen.
I received my Thomson Reuters ProView Welcome Email with my registration key: how do I access my eBook?
Thomson Reuters ProView requires a OnePass username and password. If you have an existing OnePass account you will need to add the registration key for Thomson Reuters ProView to your existing OnePass account. If you do not have a OnePass account you will need to set one up, and as part of that process, add your Thomson Reuters ProView registration key to your OnePass account.
ProView is accessed by visiting next-proview.thomsonreuters.com and logging in with a OnePass username and password.
I don't see the title I purchased in my Thomson Reuters ProView library.
Once your Thomson Reuters ProView account has been registered in OnePass, your library will automatically sync when you connect to the internet. If you still don't see your title and it has already published, please contact our customer services team on1800 020 548 or by email - TechCare.ANZ@thomsonreuters.com
How many users can I have on my ProView account?
Each ProView account is for one user, however if you're interested in firmwide or multiple user access to a title on ProView then please contact your account manager or Customer Care on 1300 304 195 or Care.ANZ@thomsonreuters.com
What if I lose my device?
Your Thomson Reuters ProView titles will automatically sync to your new device when you log in with your OnePass password. Your eBooks are securely stored on our server and so when you replace your device your notes/annotations that have been backed up to our servers will still be available.
Are my notes secure?
Yes, notes are stored in Thomson Reuters secure data centres. Only the named user has access to the notes - for this reason, please do not share your Thomson Reuters ProView login credentials.
Where do I get help?
Our customer service team will help you find the answer to your question – 1300 304 195 or Care.ANZ@thomsonreuters.com