On the OnePass Sign In screen, http://www.checkpointau.com.au, click ‘Forgot Username?'.

The system will prompt you to enter your email address and click 'Continue'. You will be sent an email containing your user name if your email is linked to an existing OnePass profile.

To access Checkpoint, you will be required to register you registration key to your OnePass profile. If you don’t have a registration key to link to your OnePass, please contact our Support team by;

Email: supportANZ@thomsonreuters.com
Phone: 1800 074 333 Mon-Fri, 8:45am-5:15pm (All states)

OnePass is Thomson Reuters secure login tool which allows access to our online services such as Checkpoint Australia, Checkpoint New Zealand, ProView, Westlaw and Checkpoint World.

Your OnePass profile links all your Thomson Reuters services to provide a single sign on solution, i.e., one username & password to access all their Thomson Reuters services.

If you have questions or run into issues using OnePass contact our Support team for assistance on 1800 074 333.

On the OnePass Sign In screen, www.checkpointau.com.au, click "Forgot Username?" or "Forgot password?".

The system will prompt you to enter your email address and click Continue. You will be sent an email containing your user name or an email with a link to change your password.

You will be logged our after 120 minutes of inactivity. Checkpoint will check if your session is active every 5 minutes, for up to 120 minutes where the last check will be made. After 125 minutes, you will see a time out message for 45 sec before you are logged out permanently and returned to the Checkpoint log out page.

If you return to you session during this period, this will reset the time out period.

If you exit Checkpoint without logging out, you session will automatically expire after 6 minutes.