Firstly, check the ATO's prefill did not import data into the item 24 category 1 worksheet for lump sum payment. If it did, please delete the worksheet.

Complete the two lump sum fields in the income worksheet (item 1 worksheet).
•    Lump sum code
•    Lump sum amount - lum sum year and lump sum amount

The lump sum amount will automatically transfer to the newly added item 24 lump sum amount field. The software will also include $0 at item 24 category 1 to pass validation due to the new validation rules in the 2020 tax return.

On item 7 worksheet, leave the type blank to be able to manually enter the tax offset at item T2.

Additionally, you can create a new line on the item 7 worksheet and skip to the offset column to enter the amount.
 

If you are receiving an error stating "All Licenses used" upon registering Software Assistant on various machines, it could mean that Software Assistant is registered on more computers than what was purchased.

If you have exceeded the license number you paid for, please call our sales staff who will be happy to discuss the discounted pricing structure of an extra license. 1800 074 333 (select sales) or contact your client manager directly.

If you have not exceeded the license number, please call or email support who will work through the issue with you.