How do I gain access to My Account?

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care.ANZ@thomsonreuters.com Our business hours are 8AM-6PM (AU) | 8AM-8PM (NZ), Monday to Friday.

What is My Account?

My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.

My Account
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Westlaw AU - Introduction to Workflow (5:38 min)

This video outlines Workflow in Westlaw AU.

Getting Started
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Westlaw AU - Using Workflow (4:36 min)

This video demonstrates how to use Workflow in Westlaw AU.

Getting Started

What is Legal Tracker?

Legal Tracker is one of the world’s leading legal matter management, e-billing and legal analytics system designed for in-house lawyers. It gives leaders clear visibility and direct insight into the workload, cases and costs happening across their team, whatever its size

What are the minimum requirements for using Legal Tracker?

  • A unique email address.
  • A connection to the internet (for example, a corporate network or DSL connection).
  • A supported version of Adobe Reader may be required to view Tracker content published in PDF format.

Which browsers are supported?

  • Internet Explorer - See https://support.microsoft.com/en-us/gp/microsoft-internet-explorer
  • Microsoft Edge - Current version
  • Google Chrome - Current version
  • Mozilla Firefox - Current version
  • Mac OSX - Current version of OX X for shipping Mac computers or the first prior version of OS X
  • Safari  - Current version and one prior version of Safari for Mac OSX

What are the supported system requirements for the Outlook Add-in?

In addition to the system requirements for the Legal Tracker web application: 

  • Internet Explorer 11 or higher
  • Outlook 2013 or higher (Windows desktop systems)
  • Outlook 2016 or higher (Mac OS X desktop systems)
  • Exchange Server 2013 or higher or Exchange Online

I'm a company user, who is my first point-of-contact for Legal Tracker support?

Should you need assistance with regards to questions about Legal Tracker or technical issues contact your internal support contact whose name is hyperlinked at the bottom of every Tracker page.  Click to email your query.  Any user problems unable to be resolved by your internal support contact will be escalated to Legal Tracker Support.  

User questions that involve a request for consultation or recommendations for best practices should be directed to your assigned Client Success Manager responsible for account management.

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