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Westlaw AU - How to Save a Search (1:17 min)

Demonstrates how a search can be saved to enable easy access and use.

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Will Thomson Reuters have access to my OnePass Username and Password?

Our Tech Care team have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, Thomson Reuters does not have access to OnePass passwords.

How often can I change my password?

You have control over how often you want to change this, so it's up to you.

I'm locked out what should I do?

Help yourself: 

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass.

You will receive an email from OnePass that contains a link that will allow you to create a new password.

Let us help you:

For assistance with OnePass, call us on 1800 020 548 (Australia) 0800 10 60 60 (New Zealand) or you can email us at TechCare.ANZ@thomsonreuters.com.

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time. 

Go to https://onepass.thomsonreuters.com or click on the "Update an existing OnePass Profile" on the sign-in page of the Thomson Reuters site you are visiting. 

Log into OnePass with your existing details and then make the changes.

What is OnePass?

OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.

Click here for more information about OnePass.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to have a registration key for each product on your OnePass profile.

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What are the system requirements for Westlaw AU?

Recommended Configuration

  • High-speed Internet connection (4Mbs Download, 512kbps Upload ADSL)
  • Microsoft Internet Explorer® (version 11 or later) or Mozilla Firefox (latest version) or Google Chrome (latest version) or Safari (latest version)Adobe Acrobat Reader (latest version)
  • Monitor with 1280 x 960 or higher screen resolution
  • JavaScript and cookies are enabled in the browser
  • Add http://www.westlaw.com.au to Trusted Sites
  • Do not delete cached files

Minimum Configuration

  • High-speed Internet connection (1Mbit Download, 128Kbit Upload ADSL)
  • Microsoft Internet Explorer 11 or Mozilla Firefox 3, Chrome 14, safari 5
  • Monitor with 1280 x 960 resolution
  • Adobe Acrobat Reader 5.0, for viewing PDF forms
  • JavaScript enabled in the browser

Recommended Tablet Configuration

  • Apple iPad (latest version) or Android (latest version)
  • Safari (latest version), Chrome (latest version), or Android stock browser (latest version)
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