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How do I manually post to GST account?

Use account 3529 GST payments/refunds if you need to make manual adjustments; otherwise, "G18 - Adjustments" will not calculate correctly in the GST report.

Do not use accounts 3510 and 3520 as these are automatic accounts.

How do I allocate profits to beneficiaries/members?

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard .
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

Error calling SBR Core Services/ Send Request Failed error

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the support team to troubleshoot the issue further.

How do I lodge an early tax return?

The early year of the tax return is not available. You can use the software to enter the data and print the tax return to mail it to the ATO. Make sure to cross out the year and mark the correct year on the tax return. Refer to the ATO website for more information.

Post your completed tax return to:
Australian Taxation Office
GPO Box 9845
[insert the name and postcode of your capital city]

Error reading PrintDialog1.Copies: Operation not supported on selected printer

You will need to re-select the default print from Windows Control Panel.

Validation - V2885 - Subtotal 2 must equal subtotal less Non-refundable carry forward tax offsets

Restart the software to resolve the validation error.

ERROR_ITEM_VALUE_MAX_LENGTH_INVALID : Invalid length XX, where maximum length expected was 30

Due to the implementation of the Granular Data Reporting, the ATO has restricted the description length to a maximum of 30 characters (includes spacing) per line. Therefore check the description that the validation error has identified is no longer than 30 characters. If all the descriptions are fine then refer to the steps below.

The work related expenses schedule description is rolling forward from a prior-year tax return. If it is no longer needed then you should delete it or shorten the text to a maximum of 30 characters as per ATO requirements.

  1. Go to the Other tab
  2. Tick the work related expenses schedule box
  3. Go to the item worksheet the validation error is referring to
  4. Remove the text in the top box or shorten it to only 30 characters
  5. Click on the save button on the worksheet
  6. Go back to the Other tab and remove the work related expenses schedule tick box.

Random characters appearing on letters/ financial notes templates

The random characters will appear when you use MS word to edit the RTF templates. You should open the file with notepad or wordpad; otherwise go to File > Maintain templates > Notes to financial report and open the relevant template and click on the save button to re-save the file, which will remove the random characters.

Validation - CMN.ATO.GEN.500054 - Intermediary declarer Australian Business Number has failed the algorithm check

Enter the tax agent's ABN in Options as the intermediary declarer refers to the tax agent.

Validation - CMN.ATO.IITR.200001 / CMN.ATO.IITR.200002 - Questions relating to the full individual return form must be answered

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

  1. Open item 20 worksheet
  2. Enter something in the "Details of the foreign source income" field
  3. Click in the box to answer Y/N for label P
  4. Click on Exit
  5. Open the item 20 worksheet again
  6. Click on Delete and Exit