Skip to main content

My Account

Thomson Reuters Training & Support

Guides & Tips

Browse the library of user guides, support articles, tips and video tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.


What is My Account?

My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.

Getting Started

How do I gain access to My Account?

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care...

Getting Started

What does partially registered mean?

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration...


We subscribe to Practical Law AU and I have created a new online user in My Account. They should have complimentary access to relevant subscriptions on Westlaw AU. Why is the new online user unable to access this content on Westlaw AU?

If you subscribe to Practical Law and create a new online user in My Account, you will need to remember to add the new online user to the corresponding subscriptions on Westlaw AU. The new online user will then have two registration keys: one to...

Getting Started

What is the difference between the eStore and My Account?

The eStore allows you to purchase Thomson Reuters products, while My Account enables you to view billing and payment details and manage online user access. You can access both the eStore and My Account using your OnePass profile, provided you have a...

Getting Started

Speak to a consultant

Can't find an answer to your question?
Contact our support team.

Request training

Contact our team to arrange training.

Tell us what you think

We'd love to hear what you think
of our products and support.