Thomson Reuters Training & Support
OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.
Click here for more information about OnePass.
How many OnePass profiles do I need?
One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to have a registration key for each product on your OnePass profile.
Our Tech Care team have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details. Once triggered an email will be sent to the OnePass owner with a link to create a new password.
Note: For security purposes, Thomson Reuters does not have access to OnePass passwords.
You have control over how often you want to change this, so it's up to you.
Help yourself:
If your profile is locked out due to too many sign-in attempts, you must reset your password.
Reset your password from OnePass.
You will receive an email from OnePass that contains a link that will allow you to create a new password.
Let us help you:
For assistance with OnePass, call us on 1800 020 548 (Australia) 0800 10 60 60 (New Zealand) or you can email us at TechCare.ANZ@thomsonreuters.com.
You can change your details at any time.
Go to https://onepass.thomsonreuters.com or click on the "Update an existing OnePass Profile" on the sign-in page of the Thomson Reuters site you are visiting.
Log into OnePass with your existing details and then make the changes.
Visit https://onepass.thomsonreuters.com to manage an existing OnePass profile.