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Read through a list of frequently asked questions from our customers and prospects.

Product questions

How do I perform updates to the precedent suites?

Login to our Softdocs wesbite via the Client Login and select Precedent Updates to download the updated files

What is Softdocs?

Softdocs is an automated document production system, which includes more than 6,000 standard legal forms and precedents.

Document automation is the process by which standard letters and documents are combined with specific matter data to quickly produce and reproduce letters and documents for use in all legal matters. Our Softdocs forms and precedents are available as installed software or on Westlaw AU. Speak to your account manager to determine which option is best for you and your firm.

How are the Softdocs forms different from the forms I currently have?

The Softdocs forms are different from any Word or PDF forms you currently may have in a number of ways. Softdocs forms present you with an interview screen, asking various questions that are required to complete the form. The results of the interview are then compiled and you are presented with the completed form at the end of the interview.

Softdocs forms also provide you with the option to complete Firm Details the first time you use Softdocs. This information is saved and compiled into the form as part of completion – so you don’t have to spend time completing these details each time.

Can I save a copy of a Softdocs form to my computer for later use?

Once you have completed the interview you will be presented with a screen where you can download the completed document, generally in rtf format. These can be saved to your computer. You are also provided with an Answer file, which you can also save, and upload and reuse, if you wish to make any additions or alterations to your document, without having to redo the entire interview.

Do you currently offer a trial of Softdocs on Westlaw AU?

Yes, we offer a two-week trial of Softdocs suites on Westlaw AU. To find out more, contact your Account Manager or submit an online enquiry form.

How many Softdocs suites are available?

41 content suites across multiple jurisdictions are currently available, which feature more than 6,000 documents. See Softdocs forms and Precedents for a list of the suites.

Does Softdocs offer training?

Softdocs offers training in a variety of software packages. See our Services and Training list for options.

What hardware is required for the Softdocs installed application?

Cabling should be category 5 with 100Mb network cards, hubs and switches. The minimum requirement for workstations is Pentium P4, 2Ghz with 1Gb RAM.

What software is required?


The Softdocs system utilises Microsoft Word. We support Word 2003 and later versions.

On Westlaw AU

Recommended Configuration

Following are the recommended hardware, software, and communications requirements for Westlaw AU:

  • High-speed Internet connection (4Mbs Download, 512kbps Upload ADSL)
  • Microsoft Internet Explorer® (version 11 or later) or Mozilla Firefox (latest version) or Google Chrome (latest version) or Safari (latest version)
  • Adobe Acrobat Reader (latest version)
  • 1280 x 960 or higher screen resolution
  • JavaScript and cookies are enabled in the browser
  • Add to Trusted Sites
  • Do not delete cached files
Minimum Configuration

Following are the minimum hardware, software, and communications requirements needed to use Westlaw AU:

  • High-speed Internet connection (1Mbit Download, 128Kbit Upload ADSL)
  • Microsoft Internet Explorer 11 or Mozilla Firefox 3, Chrome 14, safari 5
  • Monitor with 1280 x 960 resolution
  • Adobe Acrobat Reader 5.0, for viewing PDF forms
  • JavaScript enabled in the browser
Recommended Tablet Configuration

Following are the minimum hardware and software requirements needed to use Westlaw AU on a Tablet device:

  • Apple iPad (latest version) or Android (latest version)
  • Safari (latest version), Chrome (latest version), or Android stock browser (latest version)


Does Softdocs integrate with my practice management system?

The Softdocs installed application supports integration with Infinitylaw, Affinity, MatterSphere, Open Practice, LawMaster, Practice Evolve, CaseFlow and LawWare.

If you have a practice management system that is not listed here, Softdocs may still be able to be integrated. Contact us to discuss your requirements.

Can we use our own in-house precedents?

Yes, if you have the installed Softdocs software, your documents can be converted to HotDocs documents to take advantage of the benefits of document assembly. This can be achieved by having one of your staff trained in HotDocs development or allowing us to customise your documents for you.

How often are Softdocs forms and precedents updated?

Softdocs forms and precedents are updated on an "as needs" basis. In some circumstances this may mean an increased frequency if legislative change demands. Softdocs updates are generally available on the date the change commences.

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