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Softdocs

Thomson Reuters Training & Support

FAQ

Read through a list of frequently asked questions from our customers and prospects.

Product questions

How do I perform updates to the precedent suites?

Login to our Softdocs wesbite via the Client Login and select Precedent Updates to download the updated files

What software is required?

Installed

The Softdocs system utilises Microsoft Word. We support Word 2003 and later versions.

On Westlaw AU

Recommended Configuration

Following are the recommended hardware, software, and communications requirements for Westlaw AU:

  • High-speed Internet connection (4Mbs Download, 512kbps Upload ADSL)
  • Microsoft Internet Explorer® (version 11 or later) or Mozilla Firefox (latest version) or Google Chrome (latest version) or Safari (latest version)
  • Adobe Acrobat Reader (latest version)
  • 1280 x 960 or higher screen resolution
  • JavaScript and cookies are enabled in the browser
  • Add http://www.westlaw.com.au to Trusted Sites
  • Do not delete cached files
Minimum Configuration

Following are the minimum hardware, software, and communications requirements needed to use Westlaw AU:

  • High-speed Internet connection (1Mbit Download, 128Kbit Upload ADSL)
  • Microsoft Internet Explorer 11 or Mozilla Firefox 3, Chrome 14, safari 5
  • Monitor with 1280 x 960 resolution
  • Adobe Acrobat Reader 5.0, for viewing PDF forms
  • JavaScript enabled in the browser
Recommended Tablet Configuration

Following are the minimum hardware and software requirements needed to use Westlaw AU on a Tablet device:

  • Apple iPad (latest version) or Android (latest version)
  • Safari (latest version), Chrome (latest version), or Android stock browser (latest version)

 

Can we use our own in-house precedents?

Yes, if you have the installed Softdocs software, your documents can be converted to HotDocs documents to take advantage of the benefits of document assembly. This can be achieved by having one of your staff trained in HotDocs development or allowing us to customise your documents for you.

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