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Software Assistant

Thomson Reuters Training & Support

Welcome to Software Assistant

This site provides user guides, videos, FAQs, tips, update information and more to help you get the most out of your Software Assistant service.

  • To download the latest official Software Assistant update, click here
  • To return to the Software Assistant home, click here

Technical Support

Telephone: 1800 074 333
Monday to Friday, 8:45 am to 7:15 pm (AEST)


If you are an existing Software Assistant customer, please provide the following details in the email:

  • Short description of your inquiry:
  • Include screenshots and error messages, if applicable.
  • Your working hours:
  • Best contact details:

If you are a new customer, please complete the Contact us form and a sales representative will contact you.

Account & Billing Enquiries

Account, billing, orders and subscription queries.
Telephone: 1800 074 333
Monday to Friday, 8:45 am to 5:15 pm AEDT

Speak to a consultant

Can't find an answer to your question?
Contact our support team.

Request training

Contact our team to arrange training.

Tell us what you think

We'd love to hear what you think
of our products and support.