Software Assistant

A Statement of distribution must include an amount against at least one of these to clear error: 

• Primary production income
• Non-primary production income
• Franked distributions
• Franking credit
• TFN amounts withheld
• Australian franking credit...

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to first setup the machine credential. Please note, the software ID is not required due to the fact Software Assistant is...

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy...

How to troubleshoot CMN.ATO.GEN.XMLXX validation error

CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the...

After installation or update you will need to register the software otherwise you will not be able to use the software.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the...

Follow the steps below if you have forgotten your password.

1. If you have forgotten your password, click on the link below to reset it
   
   https://www.softassist.com.au/Clients.aspx
2. Enter your email address and then click 'Sign In'
3. Then click 'Reset...

Recommended hardware and software for Software Assistant

The following are recommendations for running Software Assistant and related software. Actual requirements will vary depending on the size and daily operations of your practice.

Workstation

...