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TR Westlaw - Alert Issues (RESOLVED)

Please be aware that some customers are experiencing problems with Thomson Reuters Westlaw alerts.

  • Alerts may not have been received this morning and on Sunday.
  • Alerts may not be able to be edited.

We are investigating the cause of this issue and we will update this post as the day progresses.

Note: Westlaw AU alerts are not impacted by this issue.

We apologise for the inconvenience.

Update 3.24pm AEST 7/3/16 - We have identified the cause of this issue and are working to release the backlog of alerts. Users will now start to see alerts arriving, we will update again when the full backlog has been cleared.

Update 10.29am AEST 8/3/16 - Alert backlog has cleared and today's alerts are delivering as scheduled.

Tom Heaton
By Tom Heaton
ANZ Online Lead

Tom Heaton is the ANZ Online Lead for Thomson Reuters. He has over 15 years experience in the Information Technology and Web world. His focus is on Web Usability and everything online.

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