We would like to confirm that Legal Online was decommissioned on the 31st of March 2014.

All Legal Online customers have been set up with access to the replacement site Westlaw AU, and in most cases will have had dual access now for over 12 months.

If you are having difficulty accessing or using Westlaw AU please see below for guidance depending on your issue:

• I have forgotten my OnePass Login for Westlaw AU
  • You can recover your OnePass login details here
• I do not have a OnePass Login for Westlaw AU
  • If you have an old numeric Westlaw AU login you can register your old login details with OnePass here
  • If you do not have any login details for Westlaw AU please call us on 1800 020 548 or email LTA.TechCare@thomsonreuters.com
• I have a OnePass login for Westlaw AU but it is not letting me in
  • Please call us on 1800 020 548 or email LTA.TechCare@thomsonreuters.com
• I am IP Fixed but I still cannot get into Westlaw AU
  • Please call us on 1800 020 548 or email LTA.TechCare@thomsonreuters.com
• I need training on Westlaw AU
  • You can view our Training & Support Pages for access to a wide range of support material including User Guides & Training Videos for self paced learning
  • You can attend one of our Webinars for a 1 hr online training session covering the basics. Click here to register.
  • Alternatively you can Request a Training Session and we will contact you to discuss your training option

Current Awareness Subscribers Only

Prior to the decommission, Alert24 emails included article links to both Westlaw AU & Legal Online.  Alerts continue uninterrupted, with only Westlaw AU links present after the decommission.

When will Current Awareness alert management be moved across to Alert Centre on Westlaw AU?

Current Awareness alert management will not be moved across at this time.  We will contact customers in April with details on the move to the Alert Centre.

How can I change my Alert24 email preferences?

You can continue to access your Alert24 email preferences via the “Manage Preferences” link on the Alert24 emails themselves or by going to http://www.thomsonreuters.com.au/support/login.aspx and selecting “Alert24” from the service drop down list, to access your preferences.

Will Legal Online Alert24 RSS feeds continue to work?

Yes, RSS feeds will continue to work until Current Awareness alert management is moved into the Alert Centre on Westlaw AU. We will contact customers in April with details on the move to the Alert Centre, including how to manage RSS feeds.

If you have any questions or need to contact us for any reason, please call us on 1800 020 548 or email LTA.TechCare@thomsonreuters.com.

Regards,

The Westlaw AU Team