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Westlaw AU - Technical Issues

Please be aware, we are currently experiencing some technical issue with Westlaw AU. We are working to resolve these issues as a matter of urgency.

We apologise for the inconvenience.

Issues:

  • Right Hand Pane on Mobile Devices: Not loading correctly on mobile devices.
    • Workaround: None
    • Fix: We are currently testing a fix and will look to roll it out as soon as possible. Fix to roll out 29/5.
  • IE10 & IE11 Left Hand Pane: Not allowing users to scroll down to view full Table of Contents
    • Workaround: Use an alternate browser i.e. Chrome, Firefox.
    • Fix: We are currently testing a fix and will look to roll it out as soon as possible. Date to be confirmed. Fix to roll out 29/5.
  • New RSS feeds:  Displaying an error when loaded to Feed Readers or not loading new content through the feed. Note: Existing RSS feeds are not impacted.
    • Workaround: Create an Organisational Alert and use the RSS published link.
    • Fix: Investigating

We will update this post as soon as we have scheduled fixes for these issues.

Tom Heaton
By Tom Heaton
Manager, Westlaw Product Management

Tom Heaton is a Manager at Thomson Reuters. He has over 20 years experience in information technology and legal publishing. His focus is on Website usability and everything online.

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