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Westlaw UK

Thomson Reuters Training & Support

Guides & Tips

Browse the library of user guides, support articles, tips and video tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.

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Tips

New Westlaw UK Switchover Checklist

We recommend you complete this checklist to ensure your organisation has a smooth transition to the new Westlaw UK.

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Guide

New Westlaw UK User Guides

Did you know that the new Westlaw UK houses their user guides within the platform? Find out how you can access the user guides.

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FAQ

What do I need to do if I use a Proxy server?

We are aware of issues some customers have been experiencing accessing Westlaw UK via IP authenticated links.


Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to...

Access
FAQ

What is a Client ID?

The Client ID is used to record billable time against a client or matter. The Client ID is recorded in your History tab within Westlaw. Enter a client name, research topic or a matter number and click the Start new session button to get started with...

Access
FAQ

How to login with OnePass in the new Westlaw UK?

Using the Westlaw UK sign in page, please enter in your Username and Password and click Sign in. If you have forgotten your OnePass login credentials, please click either Forgot username? or Forgot password? and follow the prompts to reset your...

Access
FAQ

What will happen to my “old” Westlaw UK alerts?

During the period of parallel access (September to December) users will continue to receive alerts from current Westlaw UK. When the period of parallel access ends the alerts will be deleted on the closed platform. Users will need to ensure they...

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Customisation,
Delivery tools,
Document management,
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FAQ

What will happen to my existing Westlaw UK alerts?

As the new Westlaw UK service has an improved search and alerts engine, users will need to set up their alerts on the new service. This will ensure users are alerting on the most up to date, relevant content and can make use of the new features on...

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Content,
Customisation,
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FAQ

What will happen to my deep links to Westlaw UK content?

Westlaw UK will be moving to a new platform at the end of 2019. As new features and enhancements are launched on the new platform we expect our users to make new Westlaw UK their service of choice. All users will have a period of dual access when...

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Alert,
Content,
Features & Functionality,
Linking
FAQ

Is there a download limit for books?

The document delivery limit is currently 500, pending review. However, customers are reminded that they cannot download more than one or two chapters at a time or risk being in breach of their terms of service. We monitor for excessive usage and...

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Basic,
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Search

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