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Cases Technical Issues

You may have experienced some issues with the FirstPoint service on Legal Online over the past days including:

  • Error messages displayed on the Cases Tab
  • Cases citing, cases cited and litigation history components missing from some FirstPoint records

Our content and technology teams have been working to fix these high-priority issues and we are happy to advise the Cases Tab errors have now been resolved.

You may still be experiencing some FirstPoint records with missing components. We are working hard to resolve these and will keep you informed of any developments.

You can also check the Announcements section on the Legal Online home page for the latest status.

Please accept our apologies for any inconvenience this may have caused.

Status Update 22/3/11:

All outstanding cases issues have now been resolved.

Tom Heaton
By Tom Heaton
Manager, Westlaw Product Management

Tom Heaton is a Manager at Thomson Reuters. He has over 20 years experience in information technology and legal publishing. His focus is on Website usability and everything online.