How can I contact Thomson Reuters for help or feedback on Westlaw?

Contact us by one of the following methods:

  • Telephone the number on the Westlaw footer: 1800 020 548
  • Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
  • Click the Training & Support link in the Westlaw footer to access help guides, videos, tip and training support
  • Click the Improve Westlaw link in the footer to provide feedback

When I purchase content with PPV how long do I have access to this document?

If saved to a folder in Westlaw it can be accessed for 365 days.

If saved to an external drive, it can be accessed indefinitely.

If you chose neither of these options once you log out of a session with Westlaw the document will need to be repurchased.

Westlaw states a document is out of plan. How much does it cost to view?

Click here to view the current Australia pricing guide.

Connect 4 - Enhancements and changes 2019

Enhancements

The Connect 4 team continue to develop our databases and services and would like to take this opportunity to draw your attention to a few recent developments that have taken place.

These changes may assist you in narrowing your search to find exactly what you are looking for, or...

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Practical Law Banking and Finance – Priority, Subordination, and Intercreditor Documents

Content updates

Corporates love debt and often obtain loans from a mix of different banks and (especially in recent years) non-bank lenders. While levels of multiple lender loans fluctuate, anecdotal evidence (meaning the response we get when we ask our friends at law firms and at banks and non-bank...

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Getting Started with Westlaw Australia (3:45 min)

This video provides a quick demonstration of the new Westlaw, including how to sign on, search, and navigate.

Getting Started

Westlaw Australia Guide - Creating a Newsroom publication alert for all articles in a newspaper issue

You can use Newsroom to create an alert which provides links to all articles in a newspaper or publication.

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Westlaw Australia Guide - Share folders

Sharing your research with colleagues is an efficient method of working with others. Share your folders, sub-folders and associated items with others within and outside your organisation. 

  1. In the Folders menu on the left-hand panel, click the folder you want to share.
  2. Select the Share Folder icon.
  3. Enter the names, group, or email addresses manually or find in Contacts.
  4. Click Continue.

Note: If the folder has sub-folders you do not want to share, untick the ‘Apply to sub-folders’ check box.

  1. If an added email address is not in your contacts, you will receive a notice that they need to accept a sharing invitation before the folder can be shared.
    Add your email address and click Continue.
  1. Choose a role for the people you are sharing your folder with: 
  • Reviewer – View and download documents.
  • Contributor – Reviewer access, add/delete own documents, create sub-folders.
  • Owner – Contributor access, manage folder access, delete documents and folders.
  1. Delete people or groups from the list with the X next to their name.
  2. Once you have chosen the appropriate roles and the list is correct, click Share. 

Note: The Folder icon will update to indicate the folder has been shared.

Document Delivery: email, print or download folders 

  1. Select the appropriate folder in the left-hand Folders panel.
  2. Tick the check boxes next to the items you want to email, print, or download.
  3. Select the document delivery icon.
  4. Choose email, print, or download.
  • Email: add email addresses, choose what to deliver (Recipients tab), change the layout (Layout and Limits tab), and add references (Content to Append tab), then click Email.
  • Print: choose what to deliver (The Basics tab), change the layout (Layout and Limits tab), and add references (Content to Append tab), then click Print. 
  • Download: choose what to deliver, the format and as a single file or zipped folder (The Basics tab), change the layout (Layouts and Limits tab), and add references (Content to Append tab), then click Download.
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