How often can I change my password?

You have control over how often you want to change this, so it's up to you.

I'm locked out what should I do?

Help yourself: 

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass.

You will receive an email from OnePass that contains a link that will allow you to create a new password.

Let us help you:

For assistance with OnePass, call us on 1800 020 548 (Australia) 0800 10 60 60 (New Zealand) or you can email us at TechCare.ANZ@thomsonreuters.com.

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time. 

Go to https://onepass.thomsonreuters.com or click on the "Update an existing OnePass Profile" on the sign-in page of the Thomson Reuters site you are visiting. 

Log into OnePass with your existing details and then make the changes.

What is OnePass?

OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.

Click here for more information about OnePass.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to have a registration key for each product on your OnePass profile.

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Recommended Configuration

  • High-speed Internet connection (4Mbs Download, 512kbps Upload ADSL)
  • Microsoft Internet Explorer® (version 11 or later) or Mozilla Firefox (latest version) or Google Chrome (latest version) or Safari (latest version)Adobe Acrobat Reader (latest version)
  • Monitor with 1280 x 960 or higher screen resolution
  • JavaScript and cookies are enabled in the browser
  • Add http://www.westlaw.com.au to Trusted Sites
  • Do not delete cached files

Minimum Configuration

  • High-speed Internet connection (1Mbit Download, 128Kbit Upload ADSL)
  • Microsoft Internet Explorer 11 or Mozilla Firefox 3, Chrome 14, safari 5
  • Monitor with 1280 x 960 resolution
  • Adobe Acrobat Reader 5.0, for viewing PDF forms
  • JavaScript enabled in the browser

Recommended Tablet Configuration

  • Apple iPad (latest version) or Android (latest version)
  • Safari (latest version), Chrome (latest version), or Android stock browser (latest version)

Why does Westlaw AU not remember my login details when I log on from a phone or tablet?

If you have your phone or tablet set to 'Private Browsing' the cookies that are used to save your username and password will not be saved or honoured even if you have ticked 'Remember my username and password'. In addition, live sessions will not be saved or honoured in 'Private Browsing' mode. You will need to turn off 'Private Browsing' to save your login details and continue browsing.

How much training will I need to use Westlaw AU?

Westlaw AU has been designed to complement the way you work and offers an intuitive user experience so that you can start your legal research immediately. You can also brush up your knowledge with useful Westlaw AU resources including user guides, video tutorials, webinars and tips – all readily available in this portal.

Should you or your organisation require further assistance, our professionally qualified Training Team are also here to help. As part and parcel of the service, we offer a range of training options to suit you – from face to face training through to seminars.

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