Can't find an answer to your question?
Contact our support team.
LEAP
Thomson Reuters Training & Support
What is a Client ID?
The Client ID is used to record billable time against a client or matter. The Client ID is recorded in your History tab within Westlaw. Enter a client name, research topic or a matter number and click the Start new session button to get started with...
Westlaw Australia - How to set up a OnePass profile (2:28 min)
Learn how to setup and register a OnePass profile with your registration key and login to Westlaw.
Westlaw - Getting started for LEAP customers (8:34 min)
Learn how Westlaw and LEAP integrate, and how to browse and navigate Westlaw to add content to your LEAP matters, and more.
I have enabled Westlaw in the LEAP App Marketplace, but Westlaw buttons don't appear in my LEAP application. What do I do?
If you are unable to see the Westlaw buttons within LEAP, please contact LEAP.
Do you have the process flow that illustrates the Westlaw and LEAP integration?
Please see the user guide for more detail.
I can't find Westlaw in the LEAP App Marketplace - what do I do?
If you are unable to see a Westlaw app in the LEAP App Marketplace, please contact LEAP.
I'm locked out - how do I reset my username and/or password?
Help yourself:
If your profile is locked out due to too many sign-in attempts, you must reset your password.
Reset your password from OnePass by clicking Forgot password?
If you have forgotten your username, click the Forgot username? link.
You...
How do I find out what content is included in my Westlaw subscription plan?
You can quickly and easily determine what content is included in your new Westlaw subscription plan by accessing the My Content Page on Westlaw.
Click here for more information on accessing the My Content Page.
OnePass Registration Guide
What is OnePass?
OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.
Click here for more information about OnePass.
How many OnePass profiles do I need?
One. Your OnePass username...