Can't find an answer to your question?
Contact our support team.
LEAP
Thomson Reuters Training & Support
Guides & Tips
Browse the library of user guides, support articles, tips and video tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.
What is a Client ID?
The Client ID is used to record billable time against a client or matter. The Client ID is recorded in your History tab within Westlaw. Enter a client name, research topic or a matter number and click the Start new session button to get started with...
How to set up a OnePass profile - Westlaw Australia (2:27 min)
Learn how to setup and register a OnePass profile with your registration key and login to Westlaw.
Westlaw - Getting started for LEAP customers (8:34 min)
Learn how Westlaw and LEAP integrate, and how to browse and navigate Westlaw to add content to your LEAP matters, and more.
I have enabled Westlaw in the LEAP App Marketplace, but Westlaw buttons don't appear in my LEAP application. What do I do?
If you are unable to see the Westlaw buttons within LEAP, please contact LEAP.
Do you have the process flow that illustrates the Westlaw and LEAP integration?
Please see the user guide for more detail.
When does my trial access expire?
Your trial access is set to expire 30 days after the day that you receive your Westlaw welcome letter from Thomson Reuters online service (TROnline.ANZ@thomsonreuters.com). In order to access Westlaw, please follow instructions on the welcome letter...
I don't know my OnePass username and password. How do I access Westlaw as a LEAP customer?
If you are a LEAP customer, you can sign up for your complimentary 30-day trial access for Westlaw. Please contact TechCare.ANZ@thomsonreuters.com.
I can't find Westlaw in the LEAP App Marketplace - what do I do?
If you are unable to see a Westlaw app in the LEAP App Marketplace, please contact LEAP.
I'm locked out - how do I reset my username and/or password?
Help yourself:
If your profile is locked out due to too many sign-in attempts, you must reset your password.
Reset your password from OnePass by clicking Forgot password?
If you have forgotten your username, click the Forgot username? link.
You...
How do I find out what content is included in my Westlaw subscription plan?
You can quickly and easily determine what content is included in your new Westlaw subscription plan by accessing the My Content Page on Westlaw.
Click here for more information on accessing the My Content Page.
What are the system requirements for Westlaw?
System requirements for Westlaw are:
Supported operating systems
- Windows 7, Windows 8.1, and Windows 10
- Windows Vista®
- Mac® OS 10.5 or later
Internet browser
- Internet Explorer® 11 or later (Windows only) Note: Support will cease for...