Technical Issues and Fault Notifications

Westlaw AU and NZ currently down

Westlaw AU will be taken offline for scheduled maintenance on Sunday, the 9th of September between 12am and 8am AEST.

We want to make you aware that a third-party provider of security certificates that we work with has been recently acquired by another business. As a result Thomson Reuters, and presumably all other businesses that use this provider, will replace Symantec security certificates with...

We want to make you aware that a third-party provider of security certificates that we work with has been recently acquired by another business. As a result Thomson Reuters, and presumably all other businesses that use this provider, will replace Symantec security certificates with...

Support coverage over the holiday and new year period. Who should I contact and when will they be available?

Update 1500 Sydney Time - The issue impacting TR Westlaw Alerts has been resolved and all alerts are being reprocessed in order. This make take some time and stretch into the evening. Normal Alert processing should be resumed tomorrow. Again we apologise for the inconvenience.

Please be advised there was an overnight issue with our Alert24 publishing system. Today’s Alert24 AU emails have some content from yesterday, 20 July, but no updated content. The Thomson Reuters Technology team have now resolved and the emails have been resolved.

Please be aware we are experiencing issues with the Alert24 emails this morning.

Our Westlaw International Reference Attorneys can help you get the most out of Thomson Reuters Westlaw – at no charge.