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What are the system requirements for Westlaw?

System requirements for Westlaw are:

Supported operating systems

  • Windows 7, Windows 8.1, and Windows 10
  • Windows Vista®
  • Mac® OS 10.5 or later

Internet browser

  • Internet Explorer® 11 or later (Windows only) Note: Support will cease for Internet Explorer February 2022 when Microsoft stop support.
  • Mozilla Firefox current version or Extended Support Release version
  • Safari® 10.0 or later
  • Chrome current version
  • Microsoft Edge current version

Other requirements

  • 1024x768 or higher screen resolution recommended
  • Adobe Acrobat Reader® 9.0 or later (some print functionality is lost with older versions)

How can I contact Thomson Reuters for help or feedback on Westlaw?

Contact us by one of the following methods:

  • Telephone the number on the Westlaw footer: 1800 020 548
  • Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
  • Click the Training & Support link in the Westlaw footer to access help guides, videos, tip and training support
  • Click the Improve Westlaw link in the footer to provide feedback

When I purchase content with PPV how long do I have access to this document?

If saved to a folder in Westlaw it can be accessed for 365 days.

If saved to an external drive, it can be accessed indefinitely.

If you chose neither of these options once you log out of a session with Westlaw the document will need to be repurchased.

Westlaw states a document is out of plan. How much does it cost to view?

Click here to view the current Australia pricing guide.

Connect 4 - Enhancements and changes 2019

Enhancements

The Connect 4 team continue to develop our databases and services and would like to take this opportunity to draw your attention to a few recent developments that have taken place.

These changes may assist you in narrowing your search to find exactly what you are looking for, or...

Date & Time

Practical Law Banking and Finance – Priority, Subordination, and Intercreditor Documents

Content updates

Corporates love debt and often obtain loans from a mix of different banks and (especially in recent years) non-bank lenders. While levels of multiple lender loans fluctuate, anecdotal evidence (meaning the response we get when we ask our friends at law firms and at banks and non-bank...

Date & Time
Getting Started with Westlaw Australia (3:45 min)

This video provides a quick demonstration of the new Westlaw, including how to sign on, search, and navigate.

Getting Started

Westlaw Australia Guide - Creating a Newsroom publication alert for all articles in a newspaper issue

You can use Newsroom to create an alert which provides links to all articles in a newspaper or publication.

To create the Publication Alert

  1. Select Notifications from the top menu and click Alerts.
  2. Click Create Alert. Select Publication Alert from the drop-down list.
  1. Name your alert and click Continue.
  1. Click on Specialty areas > NewsRoom > Australia & New Zealand News.
  2. Click the +plus next to the required newspaper.
  3. Click Continue.
  1. .Customize delivery: You can only alerts containing a list of items. Enter the email address you would like the alert to be emailed to Select Inline HTML as the Format and then click Continue.
  1. Schedule alert: Select the frequency of the alert and the time to be emailed. It is recommended to change the time zone to your own region.
  2. Click Save alert.  A message will display stating the alert has been saved.

Note: In the Alerts page, you can edit the alert or tick the checkbox and delete the alert.

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Westlaw Australia Guide - Manage alerts

Manage your alerts to edit the alert content, schedule, and recipients. Create alert groups and newsletters from alerts.

  1. Access the Alert Centre from the top menu by clicking Alerts.
  2. Edit selected allows you to add the selected alert to an alert group.
  3. Pause a selected alert until a specified date.
  4. Run the selected alert or resume the scheduled delivery.
  5. Delete the selected alert.
  6. Edit alert allows you to edit the full alert – name, content, search terms, delivery, and schedule.
  1. Email recipients allows you to edit the recipients for the alert.
  1. Edit delivery – Click this link to go directly to the Customise Delivery section of the alert. 
  2. Choose the email format:
    • HTML, XML, RSS, Portal - selecting these options allow you to create links to then add to your internal platforms to display the updated alert
    • History only - only displays the history of the alert
    • Notifications - displays the alert in your Notifications in the top menu
  3. Add, remove, or edit email addresses, Continue, and Save Alert. 

Alert history

Alerts history shows the alerts you have created that have been updated. 

  1. Select Alerts History in the Alert Centre. 
  1. Filter the alert type by WestClip, KeyCite, or Publication Alert.
  2. Change the date to see a specific range, or the last 7, 30, or 90 days of alert history.
  3. The alert history shows the alert name, when it was last updated, and the Client ID.
  4. Alert history can be emailed, printed, or downloaded.

Alert groups

Alert Groups can filter the alerts shown in the Alert Centre and be used to create content-specific newsletters. 

  1. To create a new Alert Group, either edit an existing alert or create a new alert.
  1. In the Basics section, click Assign to Alert Group.
  1. In the pop-up window, click Create Group.
  2. Add a group name and click Save.
  1. In the Alert Centre, add alerts to the new Alert Group by ticking the check boxes and selecting Edit Selected.
  1. Select the alert group and Save.

Newsletters

Newsletters consolidate multiple alerts into one email.

  1. In the Alert Centre, click Create Newsletter.
  1. Add a name for your newsletter and click Continue.
  1. Add the relevant alerts by selecting Add and Continue.
  1. If you have created an Alert Group, click this tab to add the group's alerts.
  2. Your selections will display on the right-hand side.
  1. Add email addresses for the intended recipients and click Continue.
  1. Schedule the newsletter’s frequency, time, and individual alert delivery.
  1. Change the frequency to daily, weekdays, weekly, fortnightly or monthly.
    Choose whether to send the Newsletter and/or alerts if there are no results.
  2. Select the time zone and time(s) you want the Newsletter to be sent.
  3. In individual alerts included in the Newsletter are set to deliver via email, the delivery will cease when the alert is added to the Newsletter.
    To continue receiving separate email delivery of alerts, tick the checkbox.
  1. To modify or view your list of newsletters, select Newsletters from the left panel in the Alerts Centre.
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