Holiday Season Customer Support

Technical Issues and Fault Notifications

Public Holidays 25-26 December, 1 January – Standard support will not be available on public holidays however for critical issues please phone (AU) 1300 304 195 (NZ) 0800 10 60 60  to leave a voicemail that will be followed up.

December 27, 30-31, January 2-3 – Limited support is...

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Practical Law Banking and Finance – November and December 2019 document releases

Content updates

The Practical Law Australia Banking and Finance module has been expanded to include the following resources:

  • Forms of Commitment Letters that can be used for:

     

    • underwritten and jointly arranged (available here);
    • underwritten and a single arranger (available here);
    • best...
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Where to find Westlaw UK User Guides

Did you know that the Westlaw UK houses their user guides within the platform? Find out how you can access the user guides.

You can navigate to the user guides housed within the Westlaw UK platform from any Westlaw UK session in your browser. Simply scroll to the bottom of your page and click the User Guides button.

 

Information Bar

 

User Guide Button

 

The User Guides contain useful self-training tools including videos and top tips.

 

User Guides Homepage

 

 

User Guides video

 

 

User Guides Top Tips

 

 

 

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The Laws of Australia Update 349

Content updates

The following Subtitles are now updated and available on Westlaw AU:

Interpretation and Use of Legal Sources 25.1 "Public Law"; Interpretation and Use of Legal Sources 25.2 "International Law"; Interpretation and Use of Legal Sources 25.3 "Private Law"; Interpretation and Use of...

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Criminal Law NSW Noticeboard – November 2019

Content updates
The Criminal Law NSW Noticeboard is your one-stop-shop for criminal law news as it occurs. With rapid updating by District Court Judge, Martin Blackmore, the Noticeboard keeps you apprised of all of the latest legislative and case developments related to the practice of criminal law...
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What do I need to do if I use a Proxy server?

We are aware of issues some customers have been experiencing accessing Westlaw UK via IP authenticated links.

Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to modify Westlaw UK links to accommodate proxy access in the past, the bespoke nature of the links means that they cannot be supported or tested in the way standard IP links and Single Sign-On can.

Thomson Reuters do not provide support for Proxy services. You will need to contact your Proxy server about configuring your settings. We would like to advise all users of these services that Westlaw UK cannot guarantee the integrity of these links moving forward.

We recommend you take this opportunity to update your access method to Single Sign-On. Should you be interested please contact us.

Other supported seamless access methods include OpenAthens, The Australian Access Federation and The Tuakiri Federation. If it recommended that OpenAthens or Federation links are used for offsite authentication into Westlaw UK.

What is a Client ID?

The Client ID is used to record billable time against a client or matter. The Client ID is recorded in your History tab within Westlaw. Enter a client name, research topic or a matter number and click the Start new session button to get started with your research.

Update: The Client ID prompt has now been removed for IP access.

Westlaw UK November Update

Enhancements

During the month of September 2019, we contacted all Westlaw UK subscribers regarding their migration to the new platform.

 

Information about how to access the platform and other Frequently Asked Questions we received during the migration process have been added to our support...

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