Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the support team to troubleshoot the issue further.

The early year of the tax return is not available. You can use the software to enter the data and print the tax return to mail it to the ATO. Make sure to cross out the year and mark the correct year on the tax return. Refer to the ATO website for more information.

Post your completed tax return to:
Australian Taxation Office
GPO Box 9845
[insert the name and postcode of your capital city]

You will need to re-select the default print from Windows Control Panel.

Restart the software to resolve the validation error.

Due to the implementation of the Granular Data Reporting, the ATO has restricted the description length to a maximum of 30 characters (includes spacing) per line. Therefore check the description that the validation error has identified is no longer than 30 characters. If all the descriptions are fine then refer to the steps below.

The work related expenses schedule description is rolling forward from a prior-year tax return. If it is no longer needed then you should delete it or shorten the text to a maximum of 30 characters as per ATO requirements.

1. Go to the Other tab
2. Tick the work related expenses schedule box
3. Go to the item worksheet the validation error is referring to
4. Remove the text in the top box or shorten it to only 30 characters
5. Click on the save button on the worksheet
6. Go back to the Other tab and remove the work related expenses schedule tick box.

The random characters will appear when you use MS word to edit the RTF templates. You should open the file with notepad or wordpad; otherwise go to File > Maintain templates > Notes to financial report and open the relevant template and click on the save button to re-save the file, which will remove the random characters.

Enter the tax agent's ABN in Options as the intermediary declarer refers to the tax agent.

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

1. Open item 20 worksheet
2. Enter something in the "Details of the foreign source income" field
3. Click in the box to answer Y/N for label P
4. Click on Exit
5. Open the item 20 worksheet again
6. Click on Delete and Exit

When the net capital gain is in excess of $10,000 a Capital Gains Tax schedule must be attached. 

The capital gains tax schedule and all other schedules are located on the navigator panel as shown.

Make sure you have completed item IT8 Number of Dependent Children in the Income Tests section.