We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, OneDrive etc due to the nature of the Software Assistant database.
Software Assistant's database engine will lock files when they are in use and may cause errors...
For the Tax Audit Alert to trigger,
The Alerts button will only light up when the claimed...
A Statement of distribution must include an amount against at least one of these to clear error:
To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to first setup the machine credential. Please note, the software ID is not required due to the fact Software Assistant is...
You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.
For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy...
How to troubleshoot CMN.ATO.GEN.XMLXX validation error
CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the...
After installation or update you will need to register the software otherwise you will not be able to use the software.
Please note that the registration details are the same details used to login to the Software Assistant website portal and not the...
Follow the steps below if you have forgotten your password.