How do I reset the Software Assistant layout?
- Click on the 'View' tab in Assistant.
- Select 'Default layout'.
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Contact our support team.
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FAQ: McAfee Issue - Error Taxonomy Load (2:13)
This FAQ covers how to resolve the McAfee Issue - Error Taxonomy Load.
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FAQ: You have used all licenses. No licenses recognised (1:15)
This FAQ covers how to resolve the error You have used all licenses. No licenses recognised.
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FAQ: Invalid username or password. No license recognised (1:38)
This FAQ covers how to resolve the Invalid username or password. No license recognised error.
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FAQ: Update error - 1722 error (2:43)
This FAQ covers how to resolve the Update error 1722.
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FAQ: Update error - invalid drive error (1:43)
This FAQ covers how to resolve the Update error - invalid drive error.
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How do I transfer the Software Assistant database between computers?
There are a few ways of doing this. The easiest way would be to copy and paste the entire data folder from the current computer to the same location on the new computer. Alternatively, you can also mark and export the clients and then import them...
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When trying to print a report, you receive the '1722 RPC server unavailable' error.
This error is caused by your Firewall blocking access from Software Assistant to print. You must allow Assistant.exe permission through your Firewall or add this executable to your firewalls trusted list. If the files displayed are missing from...
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'Invalid date format' is shown when opening a return or worksheet.
To rectify this issue:
- Close Assistant
- Open the Windows Control Panel.
- Select Region and Language (or regional language and settings).
- Under 'Format' change to any other language.
- Press Apply
- Change language back to 'English (Australia)'
- Ope...
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How do I insert my company logo in various letter templates?
To insert your company logo into a letter template or any image to the letters or notes template:
- Locate the image file.
- Right-click on the file and select Edit.
- Select the whole image (shortcut key is CTRL + A).
- Select 'Edit | Copy' (shortcut...
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Where can I find the Software Assistant End User Licence Agreement?
The Software Assistant End User Licence Agreement can be found here.
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How do I uninstall Software Assistant?
- Open the Windows Control Panel
- Then click on Programs and Features
- Locate the application named 'Assistant'
- Then click on Uninstall.
*Warning* Removing the Assistant application before taking a backup of your files may result in data loss.
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