Support

Please restart your machine and retry. If the problem persists, please contact support for assistance.

Bank feeds are available at $22 per bank account annually with no ongoing fees or restrictions on number of downloaded transactions.

Order bank feeds on our order form. Bank feeds management will be added to your user portal, under the registrations...

Negative “Interest bearing liability” accounts (accounts 3200 – 3299) will be displayed as assets in the financial report. To force an account to stay in liability section:

1. Select the account from the Accounts screen
2. Click on the edit icon on the...

1. Login to your user account from this link. If you have forgotten these details you can reset your password
2. Click on ‘Update Centre’ from the left hand navigator
3. You will be taken to the download page which will list all available downloads.

There are numerous ways of downloading updates for Software Assistant.

1. When a new update is released, we will send notification emails to all existing clients. The email will contain a download link to the update.
2. When a new update is released...

Please contact support for assistance with this issue. 

Follow the steps below to de-register Software Assistant from your computer.

1. Open Register Assistant (run a search for this application via your Windows Start Menu)
2. Un-tick the modules that you wish to de-register.
3. A message will appear asking...

If no activation codes appear when you click try to register Assistant, check to make sure no firewall programs are blocking the registration form from accessing our server. This is common with CA, Norton, BitDefender, Trend and Avast Anti-virus...

This error occurs when there is no Clients.DB file in the folder you are trying to link Assistant with. Verify that your data directory is correct. You must have a Clients.DB file in your data directory. If not, you are either pointing to the wrong...

You may need to 'Configure BDE' if your database is on a server or network drive.

1. Open Register Assistant via the Windows Start Menu (run a search for the application)
2. Click on Advanced
3. Ensure the Data directory path is correct
4. Click on Configu...

You will most likely come across this after installing onto a new computer or after an update.

1. Open Register Assistant via the Windows Start Menu (run a search for this application)
2. Ensure the software is showing as registered. Complete the...