Support

If you are installing or upgrading Software Assistant and encounter an error stating 'Common 1722' that is typically caused by anti virus software erroneously intervening during the install/upgrade process, resulting in a failure to correctly install...

Make sure that the return has been saved first and that there are no validation errors present. Also make sure that your user account has access rights to sign returns.

If you have lost or forgotten a client record password, please contact support for assistance.

To lodge the Work Related Expenses Schedule (D1 to D5), click on the ‘Other’ tab and then mark the 'Lodge Work-Related Expenses Schedule' checkbox.

Please note, the ATO has restricted the maximum character length of the schedule to 30 characters...

After a certain period, you will not be able to lodge BAS forms for a previous year using that year’s module (i.e. GA, GB, GI and GR forms). To lodge a previous year’s BAS form, create the form in a year that has PLS Activity Statement menu.

1. Chang...

You must have a client record present before you can create an Activity Statement or other forms for the client.

1. Click on the down arrow next to the 'New' button.
2. Select 'PLS Activity Statement'
3. Select the desired form.

If this occurs when you are trying to open Ledger:

1. Close the Ledger.
2. Select 'Tools > Repair ledger files'.
3. Try to re-open the Ledger.

If this occurs when you are trying to open a tax form:

1. Close Software Assistant.
2. Open 'Verify and backup...

There are two or more records created with the same client’s TFN. The records have to be merged or deleted.

To delete a redundant client record:

1. Untick the 'Active' checkbox on left-hand-side navigator.
2. Click on TFN column header to sort clients...

You may be missing certain Software Assistant help files, or your keyboard is configured incorrectly.

1. If you have a Microsoft keyboard, make sure the ‘F-Lock’ key is turned ‘OFF’. Try to re-open the help files.
2. If you still cannot access the help...

In order to lodge an Individual amendment form, you must have already lodged the original form and it must be in an ‘Accepted’ state.

1. Open the original tax return.
2. Make sure the status is marked as ‘Accepted’.
3. Click on the arrow next to the ‘New...