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This problem can be caused by the computers on the network having a different database path to one another.

1. Make sure everyone on the network has logged out of Software Assistant.
2. Go to Assistant’s Data folder, usually 'C:\ProgramData\Software...

If you have set the return status to signed and it is still not showing up when you click on the PLS button, then the agent reference number in the Options form does not match the agent number in the tax return, or it is missing. Software Assistant...

To create entries for a past financial year in the present year, you’ll need to configure that client’s ledger for a previous year.

1. Open the Client Details form.
2. Click on the Ledger tab.
3. In the 'Year ends' field, enter a previous financial year...

To fully utilise Software Assistant’s restore facility, you should set the backup feature to backup the database every day. This way you will have a wide range of backups to choose from. Assistant backup files are located in the _Backup folder in...

1. Open the Windows Control Panel.
2. Select Region and Language (or Regional language and settings).
3. Under 'Format' change to any other language and click Apply
4. Change the 'Format' back to your preferred format and click OK
5. Re-open Tax Assistant

This error is related to your printer drivers. This usually occurs when your printer is using a “Universal Print Driver” rather than the individual driver for your printer. Please download the individual printer driver for your printer from the...

To deactivate a client:

1. Select the client from the client list.
2. Select 'File > Deactivate client'. The deactivated client will not be shown in the client list unless the 'Active' filter is disabled.

To activate an inactive client:

1. Remove the...