Support

Our customer service team will help you find the answer to your question – 1300 304 195 or Care.ANZ@thomsonreuters.com

Your trial access is set to expire 30 days after the day that you receive your Westlaw welcome letter from Thomson Reuters online service (TROnline.ANZ@thomsonreuters.com). In order to access Westlaw, please follow instructions on the welcome letter...

If you are a LEAP customer, you can sign up for your complimentary 30-day trial access for Westlaw. Please contact TechCare.ANZ@thomsonreuters.com.

Help yourself: 

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass by clicking Forgot password?

If you have forgotten your username, click the Forgot username? link.

You...

You will be logged our after 120 minutes of inactivity. Checkpoint will check if your session is active every 5 minutes, for up to 120 minutes where the last check will be made. After 125 minutes, you will see a time out message for 45 sec before you...

The PPV feature will be automatically available on Thomson Reuters Westlaw, Westlaw UK and New Westlaw AU. If you wish to block access to PPV, please contact Customer Care on 1300 304 195 or email us via care.anz@thomsonreuters.com

No.

Single Sign On is a complimentary enhancement Thomson Reuters provides to all it's subscribers. There is no additional cost.

System requirements for Westlaw are:

Supported operating systems

• Windows 7, Windows 8.1, and Windows 10
• Windows Vista®
• Mac® OS 10.5 or later

Internet browser

• Internet Explorer® 11 or later (Windows only) Note: Support will cease for...

Contact us by one of the following methods:

• Telephone the number on the Westlaw footer: 1800 020 548
• Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
• Click the Training & Support...