Who can access Legal Tracker support?
Legal Tracker support is available to all Tracker users with an active user ID and password.
What are the hours Tracker Support is available?
Tracker provides support 24 hours a day from 6pm Sunday to 8pm Friday (US Central Time), excluding major public holidays.
Where do I access user guides?
Field-specific guidance and downloadable step-by-step reference guides, designed to resolve your Tracker product questions, are available 24/7 in the Help site within Tracker. Every Tracker page shows a help link in the upper right-hand corner.
Where do I find the video tutorials?
Short, on-demand user tutorials that cover all major Tracker topics are located within Tracker's Help menu. Every Tracker page shows a help link in the upper right-hand corner.
Who can sign-up for live training?
Complimentary web-based training sessions are available for both company and law firm users. Visit the Help site, within Tracker, to register. Every Tracker page shows a help link in the upper right-hand corner.
What is Tracker Q&A?
Tracker’s embedded Q&A tool is available to company and law firm users to quickly and efficiently search the Tracker database for immediate answers to “how to” questions. The Q&A provides answers to the most commonly asked questions. Every Tracker page shows a help link in the upper right-hand corner. Click the link to access the Q&A.
Legal Tracker Scheduled Maintenance
Legal Tracker is scheduled for maintenance on Sunday, 22 October 2017 from 2am-2pm AEDT for database maintenance. Tracker will not be available during the maintenance window.
Date & Time
Are there any limits on the number of search results and documents that can be delivered?
Yes.
10,000 is the maximum number of results that can be displayed. You can Filter or Refine your search to reduce the results.
1000 is the number of results that can be downloaded at a time.
500 is the number of full documents that can be downloaded from a results list at a time.
Can we pre-load Client ID’s for users to select from in a drop down instead of each user having to enter them in individually?
Client ID’s cannot be pre-loaded, but any client ID entered is saved and can be selected using a drop-down when singing on or when creating an alert. An ID only needs to be entered once. Admins will see all client ID’s used across the firm.
You could log in and from the client ID drop down continue to change client Ids until you’ve added them all at once, then they would be stored for future use.
Can you enter multiple sources into the NewsRoom advanced search form?
Yes, you can enter multiple sources with AND or OR operators.