My Account does not display internal Thomson Reuters online users that exist for testing or training purposes. These internal online users may be visible in your usage reports.

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration key for Westlaw AU, My Account will highlight that they are only partially registered.

Registration keys are no longer visible in full once they have been activated. This is because they have been used and are no longer valid for activation.

If removal of the subscription was requested prior to 3pm AEST, the content will be visible until after 3pm AEST the same day.

If removal of the subscription was requested after 3pm AEST, the content will be visible until after 3pm the next day.

If additional subscriptions were added to an existing online user prior to 3pm AEST, the new content will be available after 3pm AEST the same day.

If additional subscriptions were added to an existing online user after 3pm AEST, the new content will be available after 3pm AEST the next day.

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care.ANZ@thomsonreuters.com Our business hours are 8AM-6PM (AU) | 8AM-8PM (NZ), Monday to Friday.

My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.