Support Articles | Thomson Reuters

Guides & Tips

Browse the library of user guides, support articles, tips and video tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.

Support Type

Topic

All
Support

filter

FAQ

How do I restore from a backup file?

To fully utilise Software Assistant’s restore facility, you should set the backup feature to backup the database every day. This way you will have a wide range of backups to choose from. Assistant backup files are located in the _Backup folder in...

Support

Video

FAQ: Annual Statement - Part 1 (1:45)

This FAQ covers the Annual Taxation Statement (ATS) - Part 1

Support

FAQ

Error: When printing reports, the date format is incorrect.

Open the Windows Control Panel.
Select Region and Language (or Regional language and settings).
Under 'Format' change to any other language and click Apply
Change the 'Format' back to your preferred format and click OK
Re-open Tax Assistant

Support

FAQ

Error: 'Cannot load driver' is shown when opening the Assistant Diary.

This error is related to your printer drivers. This usually occurs when your printer is using a “Universal Print Driver” rather than the individual driver for your printer. Please download the individual printer driver for your printer from the...

Support

Video

FAQ: How to set up PLS (1:15)

This FAQ covers how to set up PLS.

Support

FAQ

How do I deactivate or activate a client?

To deactivate a client:

Select the client from the client list.
Select 'File > Deactivate client'. The deactivated client will not be shown in the client list unless the 'Active' filter is disabled.

To activate an inactive client: