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Software Assistant
Thomson Reuters Training & Support
Guides & Tips
Browse the library of user guides, support articles, tips and video tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.
Software Assistant: Assistant Data Tables
Software Assistant: De-register a computer
Software Assistant: Database Transfer Guide
Software Assistant: Network Installation Guide
Does Software Assistant have Single Touch Payroll (STP) reporting capabilities?
We are not implementing STP reporting (Single Touch Payroll) in Software Assistant at this stage.
Validation - CMN.ATO.GEN.001001 Mandatory field not supplied - Report TypeVariation Code
When the PLS Activity Statement form is created, the software will prefill from the ATO's server to get the document ID and type variation code. Refer to the ATO website for the list of type variations.
If the PLS Activity Statements form does...
What happens when the subscription ends?
When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.
Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of...
ERROR_ITEM_VALUE_INVALID_PATTERN : "XXXX" does not match the pattern "[0-9]{2}"
The telephone area code on the cover page and/or declaration page of the tax return can only be two digits long. You will need to delete and retype the telephone area code so the fields are correctly updated.
Validation - CMN.ATO.AS.EM060 - X was reported as XXXX and will be corrected to XXXX
Most likely the ATO records do not have the reported amounts so their system expects the item should be another amount. You will need to contact the ATO to get them to update their records for any variations before lodging the BAS/IAS form again.
How do I set up beneficiary/member accounts?
- Open Client Details panel
- Go to the Ledger tab
- Enter the number of beneficiaries/members
- Go to the Other tab
- Enter a number (starting from 1, not 01) and name (optional - percentage of income to be split)
- Open the ledger
- Click on Postings tab...
How do I manually post to GST account?
Use account 3529 GST payments/refunds if you need to make manual adjustments; otherwise, "G18 - Adjustments" will not calculate correctly in the GST report.
Do not use accounts 3510 and 3520 as these are automatic accounts.