Software Assistant

1. Ensure Assistant is closed on all computers (if you have Practice Assistant, please check the Diary is not opened in the background)

2. If you have an antivirus on your computer, please temporarily switch it off. You can do this by right...

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.

The element...

Complete the following fields in the item 20 worksheet:

• Details of the foreign source income
• Country
• Exempt foreign employment income
• Exempt foreign income tax paid
• During the year did taxpayer own, or have an interest in, assets located...

Complete the following fields in the item 20 worksheet:

• Details of the foreign source income
• Assessable foreign source income label E - refer to the ATO's instructions and worksheet, CLICK HERE
• Exempt foreign employment income (enter $0 if there...

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

If the taxpayer did not have any Foreign pensions or annuities then...

To claim foreign pensions or annuities using the item 20 worksheet, you will need:

• Details of the foreign source income.
• Assessable foreign source income.
• Exempt foreign employment income (enter $0 if there is nothing to report).
• Foreign...

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.

The element 'ExemptForeignIncome' in namespace...

When claiming foreign source income and foreign assets or property at item 20...

Firstly, check the ATO's prefill did not import data into the item 24 category 1 worksheet for lump sum payment. If it did, please delete the worksheet.

Complete the two lump sum fields in the income worksheet (item 1 worksheet).

•    Lump sum code
...

On item 7 worksheet, leave the type blank to be able to manually enter the tax offset at item T2.

Additionally, you can create a new line on the item 7 worksheet and skip to the offset column to enter the amount.
 

If you are receiving an error stating "All Licenses used" upon registering Software Assistant on various machines, it could mean that Software Assistant is registered on more computers than what was purchased.

If you have exceeded the license number...